Grievance Form

CREWLINK GRIEVANCE PROCEDURE

The purpose of this procedure is to provide Crewlink employees with an accessible process for addressing work related problems or issues they may have. The grievance procedure should be seen as a last resort and not an automatic step. It is intended to solve problems, not create them. The grievance procedure may be suspended if you do not comply with the guidelines outlined or where it is felt that a fictitious or malicious claim has been made. Abuse of the grievance procedure may, in extreme circumstances, lead to disciplinary action. If you have a work related grievance that you wish to resolve you should observe the following stages of the grievance process:

Stage 1: Immediate Supervisor / Manager

You must inform your immediate Supervisor / Manager of your grievance in the first instance in an attempt to resolve it informally.

This stage can only be skipped if your Supervisor/Manager is the subject of your grievance.

Stage 2: Head of Department / Personnel Department

If the matter has not been resolved at the previous stage you may lodge a formal grievance by completing a grievance form available online from the following link: http://www.crewlink.ie/en/grievance-form. If deemed necessary your Head of Department and / or the Personnel Department will conduct a formal investigation.

Stage 3: Chief Executive Officer/Director of Department

If you are not satisfied with the outcome of the formal investigation you should submit an appeal to the Chief Executive Officer/Director of Department, clearly outlining the grounds of your appeal. This is the final stage of the internal grievance process. The decision of the Chief Executive/Director of Department will be final and you will have no further right to appeal. This is the final stage of the Internal Grievance Procedure.

Please Note:

• All grievances must be reported within 28 days of the issue / problem occurring
• Only grievances submitted via the online grievance form will be accepted
• You must detail what remedy or resolution is being sought when submitting your grievance
• You are actively encouraged to have a work colleague in attendance with you at any meeting at which your grievance is discussed and at any subsequent appeal hearing
• The grievance procedure does not form part of your contract of employment and may be changed by the company in its absolute discretion at any time
• If you lodge a grievance after your employment has ended, this procedure may be modified and completed in writing (without a meeting to discuss the grievance)